Frequently asked questions
Which towns do you deliver to?
Gatti@yzer delivers to Yzerfontein, Darling, Grotto Bay, Jakkalsfontein, Melkbosstrand, Atlantis, Mamre, Malmesbury, Langebaan, Saldanha, Vredenburg, Paternoster, St Helena Bay, Laaiplek / Velddrif. If your town is not on the list, message us on WhatsApp and we will tell you honestly whether we can reach you. Collection from Yzerfontein is always available.
How do you keep ice cream frozen during delivery?
Everything is held in cold storage at −18 °C and stays in the cold chain the whole way to your door. That is the same for a 40 km run and a 150 km one — the distance does not change the temperature the product is kept at. Deliveries are run by the Frozen Food Courier in temperature-controlled vehicles.
When do you deliver?
Deliveries go out on Thursdays, and we never promise the coming Thursday — always the one after it. Your planned delivery date is shown in checkout before you pay. If your town has too few orders for that run, we email you with the change and your options.
Can I change my delivery date?
Yes, and you can do it yourself. Gatti@yzer delivers on Thursdays, and while your order is still pending or confirmed you can open My orders, pick a different Thursday and move it there. There is no charge for changing the date. Once your order is packed and marked ready, message us on WhatsApp about any change instead.
What does delivery cost?
One flat delivery fee, the same to every town on the route — there is no cheaper town and no more expensive one. The amount is shown in the checkout before you pay for anything, along with the delivery date. Collection from Yzerfontein is free.
Is there a minimum order?
For delivery, yes: R400 of ice cream in the basket. There is also one flat delivery fee, the same to every town we deliver to, shown in the checkout before you pay. Delivery is free once your order reaches R800. Collection from Yzerfontein has no minimum at all and no fee, so a single box is welcome if you can fetch it. Everything is sold by the box, so most delivery orders reach the minimum with two or three anyway.
What happens if my order cannot be delivered?
The van runs to a town once there are enough orders in it to be worth the trip, so now and then a town is short for a particular Thursday. If that happens to your order we email you and move it to the following Thursday, and nothing extra is charged — the price you paid is the price. You can also switch it to collection from 14 Atlantic Drive, Yzerfontein, which is free, or cancel. Any amount already paid that has not already been refunded returns automatically to your Gatti@yzer wallet balance. An unpaid amount has nothing to refund. If a card payment is confirmed after cancellation, it is credited to your wallet once verified.
Can I collect my order instead?
Yes. Collect from 14 Atlantic Drive, Yzerfontein, on Tue, Thu, Fri & Sat, 08:00 – 15:00. There is no charge for collection. No same-day collection: choose an available day after the day you order so we can prepare your boxes. Items coming from Gatti may take longer; checkout shows the available dates.
Can you deliver to a holiday house or self-catering rental?
Yes. We deliver to any address inside the towns we cover, including holiday houses, self-catering rentals and guest houses. Put the delivery address in at checkout. Someone needs to be there to take it in and get it into a freezer, since it arrives frozen.
Can I order for family or friends who are at the coast?
Yes. The delivery address and town are entered with the order and do not have to be your own, so you can order from anywhere in the country and have it delivered to somebody else — the family holiday house, a birthday party, or parents living on the West Coast. Two things to get right. The address has to be in one of the towns Gatti@yzer delivers to, and someone has to be there on the day to take the boxes in and get them into a freezer, because it all arrives frozen. Tell them it is coming.
Do you supply parties and events?
Yes, and it is what the range suits best. Everything is sold by the box — boxes of 15 to 40 units, plus 2 L and 5 L bulk tubs — so one order covers a party, a school event or a full holiday house rather than a single serving.
What sizes do you sell?
Everything is sold by the box, not as single items. Ice lollies and bars come in boxes of 15 to 40 units depending on the product, and there are bulk tubs in 2 L and 5 L. Every product page states exactly how many are in the box.
How do I pay?
You can pay by card through Yoco, with Apple Pay or Google Pay when offered on your device, browser and card. We never see or store your card details. You can also load your Gatti@yzer wallet, where one token is one rand, and pay for orders from that balance: it makes re-ordering a single tap, and any refund lands there ready to spend.
What do you do with my details?
We use your name, delivery address, email address and phone number to manage your account, fulfil your order and contact you about it. We also record how the shop is used, including visits and device details; precise location is optional and requires your permission. We never see or store your card details — the card is entered on a Yoco payment page and only the result comes back to us. We do not sell your details. The full notice explains what we collect, why, who receives it and your choices. It also includes the terms and the refund policy at icecreamatyzer.co.za/legal.html.
What if something goes wrong with my order?
Message us on WhatsApp on +27 79 792 7856 and a person answers — it is the number the shop actually runs on, not a ticket queue. If an order has to be cancelled, any amount already paid that has not already been refunded goes back to your Gatti@yzer wallet balance automatically. An unpaid amount has nothing to refund. One token is one rand and the balance is yours to spend on any later order. If you would rather have the money back than a balance to spend, ask us on WhatsApp — that is covered on our privacy, terms and refunds page.
Do you sell Gatti products?
Yes. Gatti@yzer is a distributor of Gatti ice cream, based in Yzerfontein. We stock the Gatti range and deliver it across the West Coast. We are not the manufacturer and we do not own the Gatti brand.
Contact
WhatsApp +27 79 792 7856 · email Gattiatyzer@gmail.com
Collections: 14 Atlantic Drive, Yzerfontein, 7351, Western Cape.
Gatti@yzer is an independent distributor of Gatti ice cream. We buy from the Gatti factory and resell — we do not make the ice cream, we are not a franchise or an official outlet, and we do not own or speak for the Gatti brand. "Gatti" and the Gatti logo are the property of their owner.