Frequently asked questions
Which towns do you deliver to?
Gatti@yzer delivers to Yzerfontein, Darling, Grotto Bay, Jakkalsfontein, Melkbosstrand, Atlantis, Mamre, Malmesbury, Langebaan, Saldanha, Vredenburg, Paternoster, St Helena Bay, Laaiplek / Velddrif. If your town is not on the list, message us on WhatsApp and we will tell you honestly whether we can reach you. Collection from Yzerfontein is always available.
How do you keep ice cream frozen during delivery?
Everything is held in cold storage at −18 °C and stays in the cold chain the whole way to your door. That is the same for a 40 km run and a 150 km one — the distance does not change the temperature the product is kept at. Deliveries are run by the Frozen Food Courier in temperature-controlled vehicles.
When do you deliver?
Deliveries go out on Thursdays, and we never promise the coming Thursday — always the one after it, so the date holds even if the week goes sideways. Your exact delivery date is shown in the checkout before you pay.
Can I change my delivery date?
Yes, and you can do it yourself. Gatti@yzer delivers on Thursdays, and while your order is still pending or confirmed you can open My orders, pick a different Thursday and move it there. There is no charge for changing the date. Once we finalise the run for that week the van is loaded and the date is fixed, so after that point message us on WhatsApp instead.
What does delivery cost?
One flat delivery fee, the same to every town on the route — there is no cheaper town and no more expensive one. The amount is shown in the checkout before you pay for anything, along with the delivery date. Collection from Yzerfontein is free.
Is there a minimum order?
For delivery, yes: R400 of ice cream in the basket. There is also one flat delivery fee, the same to every town we deliver to, shown in the checkout before you pay. Delivery is free once your order reaches R1 000. Collection from Yzerfontein has no minimum at all and no fee, so a single box is welcome if you can fetch it. Everything is sold by the box, so most delivery orders reach the minimum with two or three anyway.
What happens if my order cannot be delivered?
The van runs to a town once there are enough orders in it to be worth the trip, so now and then a town is short for a particular Thursday. If that happens to your order we email you and move it to the following Thursday, and nothing extra is charged — the price you paid is the price. You can also switch it to collection from 14 Atlantic Drive, Yzerfontein, which is free, or cancel: a cancelled order is refunded in full, automatically, to your Gatti@yzer wallet balance.
Can I collect my order instead?
Yes. Collect from 14 Atlantic Drive, Yzerfontein, on Tue, Thu, Fri, Sat & Sun, 09:00 – 17:00. There is no charge for collection.
Can you deliver to a holiday house or self-catering rental?
Yes. We deliver to any address inside the towns we cover, including holiday houses, self-catering rentals and guest houses. Put the delivery address in at checkout. Someone needs to be there to take it in and get it into a freezer, since it arrives frozen.
Can I order for family or friends who are at the coast?
Yes. The delivery address and town are entered with the order and do not have to be your own, so you can order from anywhere in the country and have it delivered to somebody else — the family holiday house, a birthday party, or parents living on the West Coast. Two things to get right. The address has to be in one of the towns Gatti@yzer delivers to, and someone has to be there on the day to take the boxes in and get them into a freezer, because it all arrives frozen. Tell them it is coming.
Do you supply parties and events?
Yes, and it is what the range suits best. Everything is sold by the box — boxes of 15 to 40 units, plus 2 L and 5 L bulk tubs — so one order covers a party, a school event or a full holiday house rather than a single serving.
What sizes do you sell?
Everything is sold by the box, not as single items. Ice lollies and bars come in boxes of 15 to 40 units depending on the product, and there are bulk tubs in 2 L and 5 L. Every product page states exactly how many are in the box.
How do I pay?
You can pay by card, Apple Pay or Google Pay, handled by Yoco — we never see or store your card details. You can also load your Gatti@yzer wallet, where one token is one rand, and pay for orders from that balance: it makes re-ordering a single tap, and any refund lands there ready to spend.
What do you do with my details?
We use your name, delivery address, email address and phone number for one thing: getting your order to you and being able to reach you about it. We never see or store your card details — the card is entered on a Yoco payment page and only the result comes back to us. We do not sell your details and we do not share them with anyone who is not part of getting the order to your door. The full notice, with the terms and the refund policy, is at icecreamatyzer.co.za/legal.html.
What if something goes wrong with my order?
Message us on WhatsApp on +27 79 792 7856 and a person answers — it is the number the shop actually runs on, not a ticket queue. If an order has to be cancelled, the full amount goes back to your Gatti@yzer wallet balance automatically, at the moment it is cancelled, so there is nothing to chase and nothing to claim. One token is one rand and the balance is yours to spend on any later order. If you would rather have the money back than a balance to spend, ask us on WhatsApp — that is covered on our privacy, terms and refunds page.
Do you sell Gatti products?
Yes. Gatti@yzer is a distributor of Gatti ice cream, based in Yzerfontein. We stock the Gatti range and deliver it across the West Coast. We are not the manufacturer and we do not own the Gatti brand.
Contact
WhatsApp +27 79 792 7856 · email Gattiatyzer@gmail.com
Collections: 14 Atlantic Drive, Yzerfontein, 7351, Western Cape.
Gatti@yzer is an independent distributor of Gatti ice cream. We buy from the Gatti factory and resell — we do not make the ice cream, we are not a franchise or an official outlet, and we do not own or speak for the Gatti brand. "Gatti" and the Gatti logo are the property of their owner.