Last updated 29 August 2026 · Applies to icecreamatyzer.co.za
This is the whole of it, in plain words. What we collect and why, what we do when something goes wrong, and what you are entitled to. If anything here is unclear, message us on WhatsApp and ask — that is a faster way to get an answer than reading twice.
Gatti@yzer is a small ice cream distribution business in Yzerfontein, on the West Coast of the Western Cape. It is run by one owner, from one address, and the number below is answered by a person.
The address is not a postbox. It is the freezer your order is packed from and the door you collect at, and you are welcome to come and stand at it.
Gatti@yzer is an independent distributor of Gatti ice cream. We buy the range, keep it frozen, and deliver it. We are not the manufacturer, we are not a franchise or an official outlet, and we do not own or speak for the Gatti brand.
The practical line is this. Questions about how a product is made, or what is in it, belong to the manufacturer and we will point you there rather than guess. Questions about your order — the price you paid, the day it arrives, a refund, something that went wrong — are entirely ours, and this page is where we say what we will do about them.
Trade marks. "Gatti" and the Gatti logo are the property of their owner. We use the name only to say, truthfully, which product we sell — the way any shop names the brands on its shelves. We have no licence, no franchise and no written agreement with the Gatti brand owner, we do not claim to be an approved or official outlet, and nothing on this site should be read as coming from them. Our own name and mark are Gatti@yzer.
We ask for the least we can get away with, because everything we hold is something we could lose. This is the complete list:
That is all of it. We do not ask for an identity number, a date of birth, or anything at all about your household, your income or your family.
When you pay by card, the card is entered on a payment page belonging to Yoco, our payment processor. What comes back to us is whether the payment succeeded and a reference number. We never see your card number, we never store it, and there is no card data in our database for anyone to steal.
Three reasons, all of them ordinary. We need your details to do the thing you asked us to do — get a box of ice cream to your door. We are required by law to keep records of what we sold and to whom. And we keep a record of how the shop is used because a shop needs to know what people look at and where they give up, which the Act calls a legitimate interest; the sign-up form says so above the button, and section 4 is what it points at. We do not hold your details for marketing, because we do not do any.
We record what people actually do on this site — which pages they open, what they click, how long they look at a product, what goes into and out of a basket, what they search for. This section says all of it: what is kept, what is never kept, what it is for, how long it lasts, and the one sentence that matters most, which is that it is never sold.
When you have an account, the record of how you use the shop is kept against it. That is stated on the sign-up form, above the button, before you press it — not discovered afterwards. There is no box to tick, because we are not asking your permission: we are telling you plainly what we do, which is what the law asks of us for something like this.
We would rather be straight about why. If we asked for your permission, we would then be entitled to take it away from you the day you changed your mind — and a shop that quietly stops counting some of its customers ends up with numbers it cannot trust. So instead: we count, we tell you we count, we never sell it, and if you would rather we did not, you can say so and we will stop for you. Section 6 says how.
Nothing else is bundled in. No marketing list, no advertising, no third party.
If you have not signed in, and if you never do, the same actions are still counted — but only against a random key kept in your browser's tab storage. That key is not derived from your account, your name or your email, and it disappears the moment you close the tab. Signing in is the one and only thing that attaches this record to a person.
The time is now recorded exactly, to the moment. It used to be rounded to the hour, and rounding it made the numbers wrong rather than private: the shop was reading reports that contradicted themselves. "Which tub did people look at longest, and what did they open next" is not a question an hourly count can be asked at all. So the detail went up, and everything in the next two lists is what stops that becoming a way of following anybody around.
Trends and patterns in a business that is growing faster than one person can hold in their head. Which lines get looked at and never bought, so we know what to order more of and what to stop stocking. Which towns are filling up and on which week, so we know where to send the van. Where an order gets abandoned, so we can go and fix whatever is in the way. That is the entire list of what it is for. It does not decide what you are charged, and it is not used to advertise anything to you, here or anywhere else.
We do not sell this record. We do not rent it. We do not share it with advertisers, with data brokers, or with anybody else. There is no condition on that sentence and no exception hiding underneath it. It is not a product we have — it is a set of counts the owner looks at — and it stays on our own server. The only things that ever leave are the ones in section 5, and this is not one of them.
Twelve months, and then it is deleted. Not archived, not anonymised and kept anyway — deleted. Twelve because the question it answers is seasonal: a beach shop in January is a different business from the same shop in July, and comparing this summer to last summer needs a year on file. Almost nothing else does. The deletion is a job that runs on a schedule on our server, so it happens whether or not anybody remembers it, and it covers every one of these records without exception.
What you can ask us to do about all of this — see it, correct it, delete it, or object to it entirely — is section 6.
Separately, and honestly: our server keeps ordinary security logs, and those do record IP addresses for things like a failed sign-in or a blocked request. They are not part of what is described above, they exist to stop attacks and to work out what broke, and they are never used for marketing and never sold.
Three parties, each for one job, each getting only what that job needs:
Nobody else. We do not sell your details, we do not rent them and we do not hand them to advertisers. That is true of everything in section 3, and it is equally true of the record of how you use the shop in section 4 — none of which goes to any of the three above, because none of them has any use for it. There is no mailing list to be added to, because we have never built one.
Under the Protection of Personal Information Act (POPIA) you may ask us to do any of the following, and you do not need a reason:
One thing worth saying plainly about deletion, because it is how the shop is built rather than a choice we make case by case. If your account goes, the link between you and that usage record goes with it: what is left says a product was opened and a basket was filled, and no longer says by whom. That is deliberate — it means honouring a deletion does not quietly rewrite last summer's totals, and it means nothing is left pointing at somebody who asked to be forgotten.
Ask on WhatsApp at +27 79 792 7856 or by email at Gattiatyzer@gmail.com. It goes to the owner of the business, who is the person responsible for your information here. There is no charge for a straightforward request and we will come back to you as quickly as we can. If you are not happy with how we handled it, you may take it to the Information Regulator (South Africa).
Everything we sell is sold by the box — boxes of roughly 15 to 40 units, plus bulk tubs. It is stock for a freezer, not a single scoop.
We deliver on Thursdays only, and never the coming Thursday — always the one after it. In practice that is 7 to 13 days from the day you order. We would rather quote a date we will keep than a date that sounds better. Your exact delivery date is shown in the checkout before you pay, and again on your order afterwards.
You can change your delivery date to a different Thursday, free of charge, at any time up until we finalise that week's run — from your orders page where that option is offered, or by messaging us on WhatsApp.
The minimum and free-delivery figures above are read from our live delivery settings when this page opens, so they are the ones in force today. With JavaScript switched off this page points you at the checkout instead of quoting them, which is the same answer given more carefully. Either way, the amount shown in the checkout for your order is always the amount that applies, and if this page and the checkout ever disagree, the checkout is right and we will honour it.
The van only runs to a town once there are enough orders in it to be worth the trip. If your town is short for a particular Thursday, we email you and move your order to the following Thursday at no extra charge — nothing is added to what you already paid. You can instead switch it to free collection in Yzerfontein, or cancel it for a full refund. You are never charged for a delivery that did not happen.
It arrives frozen and it will not stay that way on a doorstep. Someone needs to be at the address on the day to take the boxes in and get them into a freezer. If you are ordering for somebody else — a holiday house, parents up the coast — please tell them it is coming.
An order that is cancelled, whether by you or by us, is refunded in full and automatically to your Gatti@yzer wallet, at the moment it is cancelled. One token is one rand. There is no form to fill in, nothing to claim and nobody to chase, and the balance is immediately spendable on another order.
Message us on WhatsApp, ideally with a photograph, and tell us the order number. We will replace it or refund it. We would rather fix it than argue about it.
Every order refund goes to your wallet. That is the one route, and there is no other: not back onto your card, and not into your bank account. Money that reaches us through Yoco does not travel back down that path. The upside is that it is instant and unconditional — the balance is there before you have finished reading the email, and it spends like cash on anything we sell.
That is a separate thing from an order refund, and the answer is different. Your wallet balance is your money and you are not obliged to spend it here. If you would rather have it in your bank account, ask us on WhatsApp or by email and we will pay it out by EFT to a South African bank account in your name. There is no charge and no minimum amount. We do it by hand rather than automatically, so allow a few working days.
So: a refund on an order arrives as balance, always. Turning that balance into money afterwards is something you ask us for, and we do.
Section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives you seven days to cancel an electronic transaction without giving any reason, and to get your money back. Here is exactly how that lands on what we sell.
Money you load into your Gatti@yzer wallet is a pre-payment, not a perishable good. If you top up and change your mind, tell us within seven days and we will refund the full amount — as a balance, or by EFT to your bank account if you would rather have the money. It costs you nothing.
The Act does not extend the cooling-off right to goods that spoil quickly, and frozen ice cream that has left our freezer is squarely that. We cannot take boxes back once they have been delivered, and we would not be able to sell them to anyone else if we did.
What we do instead is better than seven days. You can cancel any order at any point before it goes out and get every rand back, automatically. Because we deliver 7 to 13 days after you order, that window is usually longer than the seven days the Act asks for — and it costs you nothing to use it.
This is our plain reading of the law, written down so you know where you stand before you pay. It does not take away any right you have under the Consumer Protection Act or any other law.
The wallet is a prepaid balance for buying ice cream from us. It is not a bank account, it is not a deposit, it earns no interest, and it is not an investment. One token is one rand.
A balance is still yours. If you close your account and there is money in the wallet, tell us where to send it and we will pay it out by EFT to a South African bank account in your name. If you do not tell us, we will hold it and try to reach you on the email address and phone number on the account.
We do not take unclaimed balances for ourselves. If we genuinely cannot reach you, the money stays owed to you and you can claim it later, subject to the ordinary rules of prescription in South African law.
We are a small shop and we say what we will do plainly, but there are limits, and it is fairer to state them than to leave them to be argued about later.
This is the one that matters most, because of what we sell. Ice cream cannot be left at a gate, with a neighbour who is not expecting it, or in the sun.
If we get an order wrong, we will replace it or refund it. Beyond that, and to the extent the law allows, what we owe you for any order is limited to what you paid for that order. We are not liable for indirect or consequential loss — a party that did not go the way you hoped, a function you had to rearrange, or profit you expected to make from reselling.
Nothing in this section takes away rights you have under the Consumer Protection Act, and nothing in it limits our liability for gross negligence or for anything the law does not permit us to limit.
We are not in breach of these terms if we are prevented from delivering by something genuinely outside our control — including load-shedding or a power failure affecting cold storage, a vehicle breakdown, a fuel shortage, extreme weather, road closures, a strike, or a failure of supply from the manufacturer. If that happens we will tell you, and you can wait for the next run or cancel for a full refund to your wallet. We will not simply keep your money and go quiet.
We would rather sell you ice cream than argue, so this is short. We may refuse or cancel an order, and refund it in full, if:
A refused or cancelled order is refunded in full, automatically, to your wallet. We do not charge a cancellation fee.
Keep your password to yourself. You are responsible for orders placed from your account, unless you have told us it has been compromised and we have had a reasonable chance to act. Tell us on WhatsApp the moment you suspect something and we will lock it.
We may suspend or close an account that is being used to defraud us, to abuse a member of staff, or to place orders somebody has no intention of paying for or collecting. Any balance in it remains yours, and section 10 applies.
We may change these terms. The version that applies to your order is the one published on the day you placed it, and the date at the top of this page tells you when the current version took effect. If a change is significant we will say so on the site rather than hoping you re-read this page.
These terms are governed by the law of the Republic of South Africa. If a dispute ends up in court, the Magistrate's Court with jurisdiction over the Western Cape may hear it, even where the amount would allow a higher court — which keeps it cheaper and quicker for both of us than the High Court.
If any part of these terms turns out to be unenforceable, the rest of it still stands.
Start with WhatsApp on +27 79 792 7856, or email Gattiatyzer@gmail.com. Give us your order number and what went wrong. A person reads it, usually the same day, and we will tell you what we are going to do about it rather than acknowledging receipt.
If we cannot resolve it between us, you may take a consumer complaint to the National Consumer Commission. A complaint specifically about how we handled your personal information goes to the Information Regulator (South Africa).
The date at the top is the date this version took effect. The terms that apply to an order are the ones published here on the day the order was placed.